Our Support Plans

At Meta Eagle we have come up with support packages to support every  organisation.

With technology being fundamentally crucial to modern business, we believe that no matter the size of company, everyone should have access to top class I.T support.

Co-Pilot Support

Co-Pilot

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Adding support to your existing team.

Designed for School's, organisations, existing I.T Departments. Keep what you have in place and trust Meta Eagle to be your 'Wingman' to give you advanced technical support, automation and access to our monitoring platforms.

SME Support

SME

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For SaaS based business that have adopted the cloud.

Your Plan, Your way. Starting off with our 'META CORE' plan giving you everything you need as a minimum in business. Our 'META PLUS' plan gives you additional backup. 'META PRO' takes security to a whole new level.

Enterprise & Server Support

Enterprise & Server

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Solutions for your business if you have on-Prem Servers

All the benifits of our SME plans however we take a more granular approach to cover all of your I.T assets including Hypervisor & Server support. Backup, automated DR testing and award winning monitoring.

More than just I.T

Experience the power and versatility of the most advanced technology available. Our tech-stack includes the latest and greatest tools and monitoring, ensuring that support is built with the best possible foundation.

At Meta Eagle we have come up with support packages to support every  organisation.

Need to reinforce what you have in place already ?
Our Co-Pilot plan lets you pick additional resources you require

SME Support is geared to organisations that are fully SaaS based and need autonomy to allow staff to work on the go.

If you have On prem servers - tailor our Enterprise/Server plan to what you require

There is no I.T scenario we are not able to cover.

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I.T Support

Providing conventional Network, Server, Workstation Support. Allowing you to continue on with what you do best....  day-to-day business.

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Technical Consultancy

Working with you on your on-premise infrastructure refreshments to developing and implementing projects to move you to 'The Cloud' . Our wealth of industry experience means we can help guide your business in the right direction.

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Monitoring & Security

From Endpoint Security, to Network Security. We can work with you to help develop your business and help keep safe from Cyber Threats, while monitoring crucial systems ensuring you remain online..... increasing business productivity.

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Backup Solutions

We pride ourselves on being able to offer various backup solutions from a single workstation to a Multi-Server environments. 'We'll Back you Up' With a solution that is monitored daily by our in house team.

Exceeding your expectations in terms of support but not only that.

Our team is a force to be reckoned with. We work with the best technology, have solutions in place for multiple scenario's and take pride in what we do. All this would be nothing without great customer service. See some of the Google Reviews and Feedback we have had from our customers:

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5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle

We have been using the services of Meta Eagle for some time and would highly recommend their services. Lee Robinson has always provided excellent advice and has ensured we have all of the correct security and backup procedures in place to operate successfully. The remote services that we have put in place have worked well during the current climate where staff can work remotely.

Richard Hart - Director
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5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle

Meta Eagle provided urgent assistance investigating a data breach and securing our network. They worked quickly and professionally assisting us in all areas including forensic investigation and recovery of data.They are also responsible for all areas of our IT support and equipment records.

Jacqui Sutton - Director
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5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle

Meta Eagle are an exceptional company. Their attention to detail and ensuring everything is done is 110% and second to none. They are genuine and will try ensure you never pay for anything not needed, really personable individuals who I would have no hesitations in recommending to any of my clients or friends & family.

David McGarry - Executive Director
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5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle

Excellent service in a timely fashion.
Meta Eagle is a superb company run by individuals who are highly knowledgeable and who can communicate very effectively with their clients.Highly recommended.

Steve Clarke -  Business Owner
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5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle

We started using Meta Eagle in 2023, I can honestly say that I love their honest approach to not only ensuring that you have the right systems in place, but their openness and ability to talk on the level and n a language that novices understand is impeccable.I would not hesitate at all to recommend Lee and the team at Meta Eagle.

Steve White - Director
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5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle5 Star Review Meta Eagle

We met Lee and the Meta Eagle team at a BNI networking group based in Birmingham.It was clear from meeting with Lee that our companies share similar values and we have been delighted with the service we have received from the team.Meta Eagle provide us with full IT support and the team are very responsive and always help to help.

Adam Wright - Director
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What is included with Support ?

Our Support packages are tailored to include everythig you may need.

Friendly I.T Support

As a supported customer we are here to help. If you are having technical difficulties, need technical advice or support  

Reach our team which ever way best suits you.
Email: support@metaeagle.co.uk
Phone: 0330 043 2092
Chat: MetaChatBot

Documentation & Password Management

Any IT system is only as good as the documentation it is built on. For our customers we take care of all of this from management of crucial passwords, Infrastructure process, procedures and new machine build guides.

This is held for each of our customers in a secure ‘Run Book’ – Think of this as a playbook for all of your IT needs.

Meta Eagle will never charge you to access your data and this can be made available to you whenever and as often as you would like.

We also encourage the use of password managers internally in your business and have a strong affiliation to one of the biggest players in the market so can advise on how you can set this up internally.

Proactive Monitoring

When we say we monitor your network, we do so to allow us to be proactive in detecting issues and preventing problems. The custom made monitoring wall in our office allows us to see the status of our customer networks in real time.

The Remote Monitoring & Management agent (RMM) allows us to monitor Mac, Linux and Windows Workstations not only for potential issues but also potential threats. Should an issue be detected then a proactive ticket will be created for our engineers to resolve. If a threat is detected out of hours it will automatically be contained.

We deploy Network Monitoring & Management allowing us to take control of Switching, Routers, Firewalls to see the traffic on your Network. This also alerts us to issues with any devices that may be impacting on performance.

A bespoke LibreNMS Platform allows us to monitor internet connections, bandwidth utilisation and produce proactive alerts for any managed Firewall or Router installed by Meta Eagle. We keep an eye on things so you can continue with your day.

EndPoint Security

From workstation security, to Network Security. We can work with you to help develop your business and help keep safe from Cyber Threats, while monitoring crucial systems ensuring you remain online….. increasing business productivity.

Using the latest threat detection and EDR powered by SentinelOne we are poised to deliver protection from the inevitable threats on the online world in a proactive manner.

Deployment of Machines

Need to deploy machines to new starters, re provision existing equipment have it delivered to an office in a different country or ship to a user directly at home ?

No worries, in addition to our supply chain, procurement and financing we can also build the machines to a pre defined image . Utilising our MDT build servers and AutoPilot we can ensure machines are built to the same standard every time. Meaning when the machine arrives at the door it is good to go. Turn it on, log it in and get cracking.

If data is needed to be moved from one device to another we can arrange this also, with ‘onsite’ and ‘remote’ options.

∞ Note a nominal build fee applies per machine.

Patch Management

We all know patching is something that is important but how often do you make sure it is enforced ? We will work to build a custom patching schedule for your business.

Patches are part of essential preventative maintenance, necessary to keep machines up to date, stable and safe from malware and other threats. Becoming a Meta Eagle customer means you can leave it all to us and have as much visability as you would like.

Drive Encryption & Key Management

All machines we provide customers will have the Professional version of the Windows operating System and also a TPM chip, which will allow your Hard Drive to be encrypted using BitLocker.

BitLocker Drive Encryption is a data protection feature that integrates with the operating system and addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers.

These keys have to be managed and stored. As a supported customer, we take care of this for you.

We are big advocates of 2FA as it is incredibly important to keep your system secure. 95% of breaches involve account take over. Two-Factor Authentication helps to protect against this.

Microsoft 365 allows the use of the authenticator app to require 2FA when logging into your environment and also your Azure AD joined machines.

Here at Meta Eagle, we have also partnered with Duo to allow us to design, implement and support deployments to niche applications and Remote Desktop servers. Which means not only can you make access more controlled and secure but you will also be able to see a log of who accessed the system and from where.

Microsoft O365 Management

Being an experienced Microsoft Cloud Solutions Provider, Meta Eagle will establish a reseller relationship to manage all of your Microsoft billing so all of your I.T is on one manageable monthly invoice. We will also be there to add and remove licenses as required.

Workstation Backup

Meta Backup for workstation is truly is a set and forget solution. Backing up your entire machine multiple times a day to a secure facility, you can be sure if the worst happens you are covered.

Features Include.

Full Workstation Backup
Local System state, Files & Folders
Customisable backup Locations
3 month retention as standard which can be tailored as required

∞ Avalible on Meta Plus & Meta Pro Plans

See some of our case studies

We have implemented a whole heap of projects for our customers. See some of our favorites below