Meta Eagle | Meta Pro - I.T Support for business based in Birmingham

Meta Core

Our starter IT support package. This foundation-level service delivers the essential elements we consider fundamental to quality managed IT support.

IT Support

Providing support for all of your business related I.T
Our support plans not only cover worksations but your network, wireless and internet connectivity too. Bundeled with effective management, backup and threat protection.

Technical Consultancy

Working together on everything from on-premise infrastructure refreshments to cloud migration projects - we've got you covered. Our extensive industry experience helps guide your business in the right direction, ensuring you have an IT Roadmap and budget that perfectly suits your needs.

Monitoring

For every supported business we monitor your devices and network to be proactive with problems often resolving them before they become operationally impacting. Our remote management and monitoring agent also allows us to do a whole heap of clever stuff.

(EDR) Endpoint Detection & Response

From Endpoint Security, to Network Security. We can work with you to help safeguard your business and help keep safe from Cyber Threats, utlising 'Next Gen' and AI there is so much more we can do compared to traditional AV. As standard we also promote the use of drive encryption and storage of Bitlocker keys.

Automation

Automation of key elements such as patching and security updates. Scripts to eliviate common issues before they come problems mixed with Alert tickets that can self heal errors and fix machines. We have a baseline that we bring all supported customers to.

Web Protection

The most accurate threat detection and content filtering tool on the market today. We catch 0-day threats on an average of 7 days before traditional threat feeds. Off-network protection. Flexible Deployment. Stop zero day threats and add another security layer to your environment.

Microsoft Office 365 Management

Utilise OneDrive and SharePoint for business so you can access files from anywhere, on any device. Utilise the benefits of Teams for its huge collaboration power or call on the power of Azure for your server environment.

Documents & Microsoft O365 Backup

Daily automated backups of Exchange mailboxes, SharePoint sites, Teams and OneDrive content ensure complete cloud data protection. We also safeguard critical business documents on workstations - providing essential protection at our Meta Core level. Full workstation backups are available with our upgraded Meta Plus package.

Meta Plus

Our ideal solution for growing SMEs. Enhances our Core plan with complete workstation backup protection, comprehensive asset management, and professional vCIO reporting for strategic IT oversight.

Full Workkstation Backup

Backing up everything on your workstation including a full system backup multiple times a day. Always a solution we recommend to make sure should the worse happen, you have a fall back plan. A disaster recovery plan is crucial in any business.

Asset Management

I.T Assets in your business can be one of the most valuble comodities a business own. We can work with you to track these devices, where they are and who has them. Your accounts team will love us! It will also help plan with warranties and devices becoming 'End of Life'

Monitoring

For every supported business we monitor your devices and network to be proactive with problems often resolving them before they become operationally impacting. Our custom designed collectors continuously monitor the netwoek for issues and changes.

Annual vCIO Report

Technology inherintly produces a lot of data. We will produce an annual report which includes ticket and support information, threat remediation actions and other important findings along with recommmendations and roadmaps.

Meta Pro

Our most comprehensive solution for protection-conscious SMEs. Features complete MDR (Managed Detection & Response) with round-the-clock SOC monitoring and cutting-edge SIEM technology for superior threat protection. If you exist in a leglislative, security and orientated environment, then this solution is for your business.

Cyber Essentials

Cyber Essentials helps you to guard against the most common cyber threats and demonstrate your commitment to cyber security. As a customer we will encourage to to conform to this. With Meta Pro enjoy the benifits of having the certification included in your support plan at no additional cost.

Active Protect

Active Protect helps businesses to both achieve and maintain Cyber Essentials. Active Protect periodically checks and reports the compliance and will be included in the package rolled out to your business to ensure compliance.

(SAT) Security Awareness Training

Helps raise awareness of cyber threats, reduce the risks associated with attacks, and embed a culture of security compliance. Meta Eagle will work with you to design a tailored cyber training plan.

I.T Policy Management

Helping your organisation to create, publish and implement policies that will ensure standard operating procedures are in place for your I.T capability. Providing a central repository of documentation and an audit trail of staff who have read them.

Password Management Tool

We always encourage all of our customers to adopt a good password manager. With PRO we provide it for you included as part of your plan. With our top-rated password and secrets manager you centralise credentials but control access and be secure.

Advance Mmail Filtering

Does your business depend on Microsoft 365 cloud applications like Exchange Online, OneDrive, SharePoint Online or Teams? We include comprehensive protection designed to safeguard these critical platforms against sophisticated spam, phishing and malware infiltrations that target your cloud email, collaboration tools and document storage systems.

(MDR) Managed Detection & Response

Including fully managed MDR (Managed Detection & Response) services delivered through our 24/7/365 Security Operations Center (SOC) - a dedicated team of cybersecurity experts who continuously monitor your systems using advanced Security Information and Event Management (SIEM) technology that collects, analyses and correlates data from across your network to identify and respond to threats in real-time.

Advanced Reporting and Programme Management

Our service transforms complex security analytics into actionable intelligence. We dedicate resources to produce comprehensive reports, participate in strategic meetings, and collaborate with your organisation on a deeper level. This partnership enables us to analyse emerging threats in your environment and implement sophisticated conditional access controls for your most critical systems, ensuring protection without compromising productivity.

What Our Clients Say

Client Testimonials

Discover how our Managed IT Services have helped real business.

Steve Clarke

Silver Screen Services

The Meta Eagle team really understand that vital tenet of business: Great Customer Service.They're not there to make a quick profit, but rather, to foster a long-term business relationship built on trust, reliability and a desire to ensure the customer understands what is being provided and supported.I can't recommend them highly enough!

Hannah Parsons

VIQU

We have outsourced our IT support to Meta Eagle for two and a half years now and I cannot recommend them highly enough.
When contacting them by telephone or email they are quick to respond and deal with everything that we throw at them in a professional and friendly manner, if they are needed on site their positive energy comes with them.
They take a proactive approach to managing our IT systems, hardware and security needs and resolve any ad-hoc requirements promptly.
Lee, Josh and Ben are a pleasure to work with and genuinely feel like an extension of our team.

Jon Geary

One Multi Academies Trust

Working with Meta Eagle has been a great experience often they feel like part of our own team. They always provide great solutions to our problems and would highly recommend them.

Alan Humphries

Maple Toolhire

Excellent service once again from Meta Eagle, super quick response. 100% reliable, they look after our Networks, Servers and phone system, couldn't be happier

Ivy-Elisa

EA First

We've been with Meta Eagle for almost 5 years and we hope that they will always be our IT support service. First of all, they're a really nice and honest group of people, easy to work with, fast, reliable and organised. We can ask them anything and they'll respond super fast with a solution. We currently work with approx 40 different suppliers to run our business, and they are by far the most effective and trustworthy. Their service to us has been consistently exceptional - We HIGHLY recommend them to other businesses.

Kathy Tedstone

HBFS Equity Release

Thank you for helping me organise my new work phones and sorting out the problems I had in setting them up. Your service was quick, your input was helpful and all along the line I knew where we were regarding delivery etc. Always Professional and with a friendly manner. I would not hesitate to recommend them to any of my colleagues or friends in the future.

Meta Pro Support

£89.99

Meta Core

IT Support

Technical Consultancy

Monitoring

(EDR) Endpoint Detection & Response

Automation

Web Protection

Microsoft Office 365 Management

Documents & Microsoft O365 Backup

Meta Plus

Full Workkstation Backup

Asset Management

Monitoring

Annual vCIO Report

Meta Pro

Cyber Essentials

Active Protect

(SAT) Security Awareness Training

I.T Policy Management

Password Management Tool

Advance Mmail Filtering

(MDR) Managed Detection & Response

Advanced Reporting and Programme Management

Ready to take control of Technology
within your business?

Book a Call with Lee and the team.

Schedule A Call

Client Testimonials

Compare the plans

META
CORE

META
PLUS

META
PRO

Meta Pro Support

£89.99

Meta Core

IT Support

Technical Consultancy

Monitoring

(EDR) Endpoint Detection & Response

Automation

Web Protection

Microsoft Office 365 Management

Documents & Microsoft O365 Backup

Meta Plus

Full Workkstation Backup

Asset Management

Monitoring

Annual vCIO Report

Meta Pro

Cyber Essentials

Active Protect

(SAT) Security Awareness Training

I.T Policy Management

Password Management Tool

Advance Mmail Filtering

(MDR) Managed Detection & Response

Advanced Reporting and Programme Management

Ready to take control of Technologywithin your business?

Book a Call with Lee and the team.

Schedule A Call

Client Testimonials

Compare the plans

METACORE

METAPLUS

METAPRO

Ready to take control of Technology
within your business?

META
CORE

META
PLUS

META
PRO