/Terms of service.

TERMS OF SERVICE

Meta Eagle Limited

These Terms of Service ("Terms") govern your access to and use of the services provided by Meta Eagle Limited, including via our website www.metaeagle.co.uk (the "Site"). By engaging Meta Eagle Limited for the provision of Services, or by accessing or using the Site, you agree to these Terms.

Last updated: July 2026

1. PRE-CONTRACTUAL NOTICES

1.1 You are not obliged to accept this agreement; however, your attention is brought to Clause 5 below, which clearly defines the conditions under which this agreement between you and us shall commence and the duration of its term. If you have any queries relating to this agreement, then please contact us by sending an email to admin@metaeagle.co.uk.

1.2 From time to time we will update these Terms. We will inform you whenever changes occur via our monthly invoice to you, quotes, new support contracts or newsletters, the most up-to-date version of which can be found on our website at www.metaeagle.co.uk. You can request a copy of these updated Terms by emailing admin@metaeagle.co.uk. If you do not write to us within fourteen (14) days of our notification, clearly stating which changes you do not accept, it will be deemed that you have seen our notification of the changes, read them, and found them to be acceptable.

1.3 These Terms should be read alongside our Service Level Agreement, available at www.metaeagle.co.uk/legal/sla, and our Data Processing Agreement, available at www.metaeagle.co.uk/legal/dpa. Both documents are incorporated into, and form part of, the Contract. In the event of any conflict between these Terms and either the Service Level Agreement or the Data Processing Agreement on a matter specifically addressed by that document, the more specific document shall prevail on that matter.

1.4 Acceptance by you of any quote, order, or proposal issued by us, or your continued use of, or payment for, the Services, shall constitute acceptance of these Terms in their entirety, whether or not these Terms have been separately signed or countersigned by you.

2. DEFINITIONS

In these Terms (unless the context otherwise requires):

“Act” means the Telecommunications Act 1984, the UK GDPR, the Data Protection Act 2018, and any other applicable legislation referred to in these Terms, together with any amendments, modifications, re-enactments, or replacements made from time to time.

“We”, “us” and “our” means Meta Eagle Limited and its successors in title and assigns from time to time.

“Contract” or “Agreement” means the contract between you and us for the provision of Services, comprising these Terms, the applicable quote or order, our Service Level Agreement, and our Data Processing Agreement.

“Hire Agreement” means the hire agreement for hardware (if any) made between the Customer and the Company of even date herewith.

“You” and “your” means the person or firm with whom the Contract is made.

“Services” means the managed IT, telecommunications, cloud licensing, cybersecurity, and related services to be supplied by us pursuant to the Contract, as set out in the applicable quote, order, or statement of work.

“Confidential Information” has the meaning given in Clause 14.

“Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trademarks, trade names, rights in designs, rights in software, database rights, and all other intellectual property rights, in each case whether registered or unregistered, and all applications for the same.

3. GENERAL

3.1 These conditions shall apply to the Contract to the exclusion of any other terms and conditions contained or referred to in any order, letter, form of contract, or other communication sent by you to us, and the provisions of these conditions shall prevail unless expressly varied in writing and signed by a Director on our behalf. Where we specifically agree terms with you in writing, those terms shall prevail over any conflicting terms in these conditions.

3.2 Any concession made, or latitude allowed, by us to you shall not affect our rights under the Contract.

3.3 In the event that Services we have provided to you under a Contract are upgraded, enhanced, or modified in any manner whatsoever as a result of your request, the terms and conditions of this Contract shall supersede the terms and conditions of any previous contract you had entered into with us.

4. THE SERVICES

4.1 We undertake to provide you with the Services in accordance with these conditions and our Service Level Agreement, available at www.metaeagle.co.uk/legal/sla.

4.2 If appropriate, you authorise us, our agents, employees, or other authorised personnel to reprogram and/or install access equipment in order to provide the Services.

4.3 All times, dates, and periods given for the performance of the Services are given in good faith, but without responsibility on our part.

4.4 You acknowledge that, in order to avoid delays in the ordering process, we may need to be notified by your existing incumbent provider(s) of any products or services presently in use on your line(s) or subscription(s). Your existing incumbent provider(s) are under a strict duty not to disclose information about a customer's telecommunications services to a third party unless the customer has consented to such disclosure. By entering into this Contract, you give consent to your existing incumbent provider(s) to disclose such information to us.

4.5 You agree that, during the Contract Length, we shall be the sole and exclusive provider of the Services, save that where Services need to be migrated from an existing supplier to us, you agree to migrate such services from your existing supplier as soon as reasonably practicable after we accept your order under Clause 5.1.

4.6 We may supply you with Services procured from either our incumbent service provider(s), other third-party providers, or our technical partners. Clause 12 (Matters Beyond Reasonable Control) applies to any failure of such third-party providers or partners.

4.7 All hardware is excluded from the support contract unless otherwise stated. Where devices are under manufacturer warranty, this avenue will be investigated first. Hardware cover can be arranged at a premium and will then be listed in the applicable quote.

4.8 You authorise us to install, run, and maintain remote monitoring and management (RMM), endpoint detection and response (EDR), and network monitoring tools on your systems and network as reasonably required to deliver the Services. You consent to the collection, processing, and storage of technical and diagnostic data generated by such tools, in accordance with our Data Processing Agreement.

4.9 Where we reasonably consider that a new product, tool, or service has become necessary or advisable to protect you against an emerging cybersecurity threat, we may add it to the Services. We will notify you in writing of the addition and of any resulting change to your charges, in accordance with Clause 10.6. Unless you notify us in writing that you wish to decline the addition within fourteen (14) days of our notice, you shall be deemed to have accepted it and it shall form part of the Services. Where you decline an addition under this Clause, we shall have no liability to you for any loss, damage, or security incident arising from, or relating to, the threat that the declined product, tool, or service was intended to protect against.

5. LENGTH OF THE CONTRACT

5.1 The Contract shall come into force with effect from the date of our acceptance of your order.

5.2 The Contract length for all Services in this Contract shall be calculated from the date on which the Contract quote was accepted. Services will then "Go Live" on the 1st of the following month. This date shall be deemed the "start date".

5.3 The Contract length (unless otherwise agreed by us in writing) shall continue for the period stated in the Contract from the start date referred to in Clause 5.2. All Contracts carry a minimum term of twelve months, and each item shall be liable for billing under Clause 10 from its individual install date until the end of the Contract.

5.4 Unless either party gives the other written notice, in accordance with Clause 20, during the term of the Contract and at least thirty days before its expiration date, that the Contract is not to be renewed on its anniversary date, the Contract shall automatically renew for the same length of time as it was originally entered into. This renewal process recurs on each anniversary date of the Contract. Each renewed Contract shall be governed by the version of these Terms in force at the date of renewal, as published on our website.

5.5 Where, at any time after first entering into these Terms, you order additional Services from us, each such Service, once provided, shall be deemed to have been agreed by you under the most recent version of these Terms in force at that date.

6. YOUR USE OF THE SERVICES

6.1 You agree that we may, at any time, change our preferred method of routing your communications over the Services we provide.

6.2 You agree not to route any communications material over the Services we provide via any third-party provider without our prior written consent.

6.3 You shall ensure that your communications apparatus conforms at all times to the relevant standard(s) (if any) under the Act, and we shall not be obliged to connect or keep connected any apparatus that does not conform, or which, in our reasonable opinion, is liable to cause death, personal injury, impair the quality of any Services we provide, or put us in breach of our obligations to any third party. You shall also comply with all relevant statutes and regulations in force from time to time.

6.4 You undertake to use the Services in accordance with the Act and any licence granted under it.

6.5 You further undertake not to use the Services: as a means of communication for any purpose other than that for which the Services are provided; to transmit material which is defamatory, offensive, abusive, obscene, or menacing, or which would constitute a criminal offence or infringe the rights of any third party (including contractual and intellectual property rights); to conduct unauthorised penetration testing, vulnerability scanning, or security testing of our systems or those of our other customers; to introduce malware, ransomware, or other malicious code; to circumvent, disable, or interfere with any security control we have implemented; or for any purpose we may notify to you from time to time by reason of relevant legislation coming into force.

6.6 You shall indemnify us against all losses, fines, damages, claims, costs, and expenses suffered or incurred by us arising from, or in connection with, your breach of any provision of the Contract.

6.7 Where you accept a quote for Microsoft 365 licensing or subscriptions, your use of the Microsoft 365 platform is subject to the Microsoft Customer Agreement between you and Microsoft, comprising Microsoft's General Terms, the applicable Use Rights and SLAs, and any additional terms Microsoft presents when an order is placed. This agreement takes effect when you accept Microsoft's General Terms; the individual accepting represents that they are authorised to do so on your behalf. Where a New Commerce Experience (NCE) agreement is entered into, subscription terms and lengths are dictated by Microsoft, and early termination of such licences may result in a charge from Microsoft which will be passed on to you.

6.8 Domain management: where we purchase and manage a domain on your behalf, we will automatically renew it with the registrar on its anniversary date, so that it is not inadvertently lost, and will invoice you for the renewal. We provide this service only to our managed service customers. Where you do not wish us to auto-renew a domain, you must tell us in writing (by email to support@metaeagle.co.uk) at least ninety (90) days before the renewal anniversary date. If you do not pay the renewal invoice for a domain, licence, or subscription we have renewed on your behalf within the payment terms set out in Clause 10, we reserve the right to allow the domain, licence, or subscription to lapse; we shall have no liability to you for any resulting loss of access, data, or business disruption. If you cease to be a managed service customer, whether by termination of the Contract or otherwise, you are responsible for transferring any domain we have managed on your behalf, and updating its name servers, to yourself or your new provider. We will cooperate with a properly authorised transfer request within a reasonable timeframe, typically five to ten working days of receiving it.

7. OUR ACCESS TO YOUR PREMISES

You shall permit, or procure permission for, us, our agents, employees, and other persons authorised by us, to access your premises in order to access any equipment we have provided or need to connect to, in order to provide the Services under the Contract.

8. SUSPENSION OF SERVICE

8.1 If you fail to pay for our Services within 14 days of the due date, we may, at our sole discretion and upon giving you notice, elect to suspend selective Services until all due payments have been received. To keep this process fair and transparent, we operate a staged "Traffic Light" escalation system based on how overdue your account is: (a) at 30 days overdue, we will continue to support you in accordance with your existing contract terms, but will not supply new hardware, software, or non-essential products while your account remains overdue; (b) at 60 days overdue, we will continue to support critical infrastructure only, and support for non-essential matters may be withheld or made subject to agreement with your account manager; and (c) at 90 days overdue, all support may be withheld, licences and supply we hold on your behalf may be withheld or cancelled, any tooling we have installed on your systems may be removed, and we may initiate debt recovery proceedings.

8.2 In the event of suspension under Clause 8.1, you agree to pay, in advance of Services being reinstated, a pro forma invoice we shall issue for a value equal to no more than three months' average monthly billing for the Services, plus an additional reconnection administration charge. The amount paid against the pro forma invoice, less the reconnection administration charge, will be held on account by us as a security bond until our Services to you are de-provisioned and a final account has been reconciled.

8.3 All hardware and material supplied remains the property of Meta Eagle Limited until paid for in full. Payment terms are in accordance with the applicable quote and subsequent invoice. Should no date be specified, payment should be received as set out in Clause 10.1. If you have any queries regarding an invoice, please contact us on 0330 043 2092 or email accounts@metaeagle.co.uk as soon as possible.

8.4 Where we procure or renew domains, software licences, or other third-party services on your behalf, and you fail to pay the corresponding invoice within the payment terms set out in Clause 10, we reserve the right, at our discretion, to allow the relevant domain, licence, or subscription to lapse or be cancelled. We shall have no liability to you for any loss of access, data, or business disruption arising from such lapse or cancellation.

9. OUR LIABILITY

9.1 Nothing in these conditions excludes or restricts our liability for death or personal injury resulting from the negligence of our employees while acting in the course of their employment, to the extent such exclusion or restriction is prohibited by United Kingdom statute.

9.2 Nothing in these conditions imposes any liability on us for non-performance of Services in accordance with the Contract where such non-performance arises out of your own acts, omissions, negligence, or default.

10. CHARGES AND PAYMENT

10.1 You agree to pay for our Services by Direct Debit mandate or bank transfer, within thirty (30) days of our invoice, rendered once in each calendar month during the continuance of the Contract. Where possible, we prefer customers to pay via Direct Debit; where this has not already been set up, a representative of Meta Eagle will send a Direct Debit mandate for completion and authorisation.

10.2 Where hardware has been provided as part of a project or service request, the invoice term will be "upon receipt of goods", reflecting that we often incur the expense to our supplier in advance.

10.3 If our monthly invoice to you is not paid before our next month's invoice falls due, we reserve the right to move you to a non-discounted retail tariff and remove any previously applied discounts.

10.4 We reserve the right to charge interest on any outstanding amounts at the prevailing rate under the Late Payment of Commercial Debts (Interest) Act 1998. Interest accrues from the invoice due date until judgment or payment is received. We shall also be entitled to charge all reasonable administrative and recovery costs.

10.5 If a payment you make to us is returned or rejected by your bank, or forwarded by your bank to a third-party bank for payment, we shall be entitled to levy a £50.00 administration charge against your account.

10.6 We shall be entitled to increase our charges in the following circumstances: (a) where a third-party supplier or licensor increases the price of a product, licence, or service forming part of the Services, we may pass on that increase to you with effect from the date the supplier's increase takes effect, upon giving you reasonable notice; (b) we may review and increase our own charges for the Services no more than once in any twelve-month period, giving you not less than thirty days' notice; and (c) due to regulatory or legal changes, giving you not less than thirty days' notice. Notice of any increase under this Clause may be given by any of the methods described in Clause 1.2.

10.7 We incur a cost for every device on which our monitoring, security, or backup software (including but not limited to our Remote Monitoring and Management (RMM), Endpoint Detection and Response (EDR), and backup agents) is installed and licensed, whether or not that device is in active use. Where a device is not in active use, including but not limited to a device kept in storage, but our software remains installed on it (a "Dormant Machine"), we reserve the right to charge a nominal fee to cover the ongoing cost of that software licence. Where you become aware that a device is no longer in use, you must notify us in writing, by email to support@metaeagle.co.uk, and request that our software be removed from it. Dormant Machine charges shall continue to accrue until we have removed our software or received and actioned your written notice, whichever is earlier.

10.8 You may amend the number of workstations or devices covered under your support contract during its term, provided the number does not fall below the minimum seat count applicable to your plan.

11. TERMINATION OF THE CONTRACT

11.1 Notwithstanding any other provision of these conditions, either party (without prejudice to its other rights) may terminate the Contract with immediate effect by written notice to the other if: the other party is in breach of any provision of the Contract and, where the breach is remediable, fails to remedy it within twenty-eight days of written notice specifying the breach; or the other party is subject to bankruptcy or insolvency proceedings, or makes any composition or arrangement with creditors or an assignment for their benefit.

11.2 You agree that, until we provide you with a unique release code or confirm the same in writing, you are not permitted to move the Service(s) in respect of access, rental, or call charges pertaining to any circuits or telephone numbers forming part of this Contract to the account of another company.

11.3 If you notify us that you wish to terminate the Contract, you agree to pay a pro forma invoice we shall issue for a value equal to the remainder of the contracted period; where Services relate to variable usage, we will calculate this by reference to your average highest usage over the previous 3, 6, or 9 months. The amount paid against the pro forma invoice will be held on account until your communications activities are de-provisioned. A final account will be reconciled and any funds due to you refunded within thirty days of that calculation.

11.4 Before we agree to terminate the Contract, you agree to settle your account with us in full, and either return any hardware installed and not yet paid for in full, or pay for its cost.

11.5 You agree to underwrite any costs we incur in de-provisioning our Services to you.

12. MATTERS BEYOND REASONABLE CONTROL

Neither party shall be liable to the other for any loss or damage suffered by the other due to any cause beyond its reasonable control, including without limitation an act of God, inclement weather, failure or shortage of power supplies, flood, drought, lightning or fire, strike, lockout, trade dispute or labour disturbance, or any act or omission of government, highways authorities, other public telecommunications operators, or other competent authority. For the avoidance of doubt, any failure, degradation, or unavailability of a third-party platform, network, or service that we do not control, including but not limited to any cloud service provider, distributor, or other technology or licensing partner, shall be treated as a matter beyond our reasonable control, and any liability we may have arising from such failure shall not exceed any sum we recover from the relevant third-party supplier in respect of it.

13. LIMITATION OF LIABILITY

13.1 Our aggregate liability (whether in contract, for negligence, for breach of statutory duty, or otherwise) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to, and shall in no circumstances exceed, a sum equal to one month's billing for the Services, based on the average billing for the Services over the previous three months.

13.2 Neither party shall be liable for any costs, claims, damages, or expenses arising out of negligence or breach of contract or statutory duty, calculated by reference to the other's loss of profits, income, or production, or by reference to the accrual of any such costs, claims, damages, or expenses on a time basis.

13.3 Neither party shall be liable for any costs, claims, damages, or expenses arising out of negligence or breach of contract or statutory duty, calculated by reference to any loss, anticipated savings, or profits whatsoever, as a result of the corruption or destruction of data.

13.4 Without limiting Clause 9.1, and to the maximum extent permitted by law, we shall not be liable to you for any loss, damage, cost, or expense arising from a cyber incident, security breach, unauthorised access, malware, ransomware, or data breach affecting your systems, network, or data, except to the extent that such incident arises directly from our gross negligence or wilful default. We maintain public liability and professional indemnity insurance, details of which are available on request. Any liability we do accept under this Clause remains subject to the cap set out in Clause 13.1.

14. CONFIDENTIALITY

14.1 Neither party shall, whilst the Contract is in force or for a period of three years thereafter, disclose any of the other's confidential information, nor any details of the other's commercial or technical activities or policies ("Confidential Information"), except insofar as strictly necessary to fulfil its obligations under the Contract, except where disclosure is required by statute or law, and save for information which is, or subsequently enters, the public domain other than through breach of this Clause.

14.2 You acknowledge that our proprietary systems, automations, scripts, tools, methodologies, and pricing structures (our "Proprietary Materials") constitute Confidential Information of a particularly sensitive commercial nature. You shall not disclose, share, or make available any Proprietary Materials, or any quote, technical documentation, or system configuration relating to them, to any third party, including any other IT or managed service provider, without our prior written consent. This obligation survives termination of the Contract indefinitely.

14.3 This Clause operates in addition to, and does not replace, any non-disclosure agreement separately entered into between you and us.

15. INTELLECTUAL PROPERTY

15.1 All Intellectual Property Rights in any scripts, automations, software, documentation, configurations, or other materials created or developed by us in the course of providing the Services, whether or not specifically commissioned by you, shall remain the property of Meta Eagle Limited, unless otherwise agreed in writing.

15.2 Nothing in this Clause affects your ownership of your own data, or of any pre-existing intellectual property you provide to us.

15.3 We grant you a non-exclusive, non-transferable licence to use any materials referred to in Clause 15.1 solely for the purpose of receiving the Services, for the duration of the Contract.

16. DATA PROTECTION

16.1 Each party shall comply with its respective obligations under the UK GDPR and the Data Protection Act 2018 in connection with the Contract.

16.2 Where we process personal data on your behalf in the course of providing the Services, the terms of our Data Processing Agreement, available at www.metaeagle.co.uk/legal/dpa, shall apply and are incorporated into the Contract by reference.

17. ASSIGNMENT AND SUB-CONTRACTING

Both parties may assign or sub-contract the Contract, in whole or in part, without the other's prior written consent.

18. NON-SOLICITATION OF STAFF

During the Contract and for a period of twelve months following its termination, you shall not solicit, engage, or employ, directly or indirectly, any employee or contractor of Meta Eagle Limited who has been involved in providing the Services to you, without our prior written consent. This Clause does not apply to responses to general recruitment advertising that is not specifically targeted at our staff.

19. CHANGE CONTROL

Any work you request that falls outside the scope of the Services set out in the applicable quote or order shall be treated as additional work, to be quoted and agreed separately before we proceed, save in an emergency where we reasonably believe immediate action is necessary to prevent harm to your systems or data, in which case we shall notify you as soon as reasonably practicable after taking that action.

20. NOTICES

Any notice required to be given in writing under the Contract shall be sent by email to the address notified by each party for that purpose, or by recorded delivery post to the recipient's registered office or principal place of business, and shall be deemed received: if sent by email, at the time of transmission, provided no delivery failure notification is received; or if sent by recorded delivery, two working days after posting.

21. GENERAL

21.1 The Contract represents the entire understanding between you and us in relation to its subject matter, and supersedes all other agreements and representations made by either party, whether oral or written. The Contract may only be modified in writing, signed by a duly authorised representative of each party.

21.2 The Contract shall be governed by, and construed and interpreted in accordance with, English law, and the parties submit to the exclusive jurisdiction of the English courts.

22. MANAGED BACKUP SERVICES (META BACKUP)

22.1 Where identified on your quote, we provide a managed backup service under the name "Meta Backup", covering servers, workstations, and/or Microsoft 365 as selected. This Clause applies in addition to, and does not replace, the general provisions of these Terms, which continue to apply to Meta Backup save as varied below.

22.2 For servers and workstations, Meta Backup automatically takes a backup, comprising a full system image and files, every 6 hours, and retains backups for 3 months. This schedule may be tailored on request by emailing support@metaeagle.co.uk.

22.3 For Microsoft 365, Meta Backup takes a backup every 6 hours, covering Exchange, OneDrive, and SharePoint, as selected on your quote.

22.4 Our liability arising from or relating to Meta Backup is subject to the same limitations and exclusions of liability that apply to the Services generally, including the cap set out in Clause 13.1.

22.5 You agree to indemnify us against all claims, damages, losses, liabilities, and expenses arising from or relating to your use of Meta Backup, save to the extent that such claims, damages, losses, liabilities, or expenses arise from our breach of the Contract or our negligence.

22.6 Service levels applicable to Meta Backup are set out in the Service Level Agreement referred to in Clause 1.3.

23. CONNECTIVITY SERVICES

23.1 Where identified on your quote, we provide internet connectivity, broadband, or managed networking access ("Connectivity Services"), including but not limited to Leased Line, Satellite, SoGea, FTTP, and FTTC, and any related infrastructure. This Clause applies in addition to, and does not replace, the general provisions of these Terms, which continue to apply to Connectivity Services save as expressly varied below.

23.2 We act as a managed reseller of the physical network connection supplied by a third-party internet service provider or carrier ("ISP"). The reliability, uptime, speed, latency, and overall quality of the physical connection are the sole responsibility of the ISP.

23.3 Except as set out in Clause 9.1, we shall not be liable, whether in contract, tort (including negligence), or otherwise, for any loss, damage, expense, or inconvenience arising from any failure, suspension, degradation, or outage of the Connectivity Services caused by the ISP or the ISP's network infrastructure.

23.4 Where we separately supply and support network equipment, such as managed firewalls, routers, or on-site networking hardware ("Managed Infrastructure"), under an active support contract, we warrant that we will exercise reasonable skill and care in its management and maintenance. Any claim relating to a failure of Managed Infrastructure is governed by the terms of that support contract and by these Terms generally.

23.5 You shall report all faults or service disruptions to us in the first instance. We shall act as your liaison with the ISP, logging the fault promptly in accordance with the ISP's fault procedures and providing you with updates as we receive them.

23.6 The minimum term for Connectivity Services is set out in your quote and reflects the minimum term we have separately committed to with the relevant ISP. Our ability to offer, price, and continue Connectivity Services is dependent on that underlying commitment.

23.7 You may not terminate Connectivity Services during the minimum term referred to in Clause 23.6, save for our material and irremediable breach of these Terms. Where you terminate Connectivity Services for any other reason during that term, you shall be liable to pay an early termination charge equal to 100% of the monthly charges remaining for its unexpired portion, in addition to any applicable administrative termination fee. This Clause applies in place of Clause 11.3 in respect of Connectivity Services specifically.

23.8 Upon expiry of the minimum term, Connectivity Services shall automatically renew for successive periods equal to the original minimum term, unless either party gives written notice of non-renewal at least ninety (90) days before the end of the then-current term, in accordance with Clause 20. This 90-day period applies in place of the 30-day period in Clause 5.4 in respect of Connectivity Services specifically.

23.9 Where selected on your quote, the following additional terms apply: (a) Project Management - we will provide end-to-end project management for the activation, migration, or complex configuration of your Connectivity Services, including a dedicated point of contact, a kick-off meeting, and regular progress reviews. (b) Enhanced Business Care - support hours for your Connectivity Services and any Managed Infrastructure are upgraded to 24 hours a day, 7 days a week. We will apply a same-day fault fix target for critical faults reported under this service; this is an operational target reflecting our enhanced commitment, not a guarantee, and actual resolution remains subject to the ISP's response times and the nature of the fault. (c) Additional WAN IP Addresses - we will use reasonable endeavours to request and provision additional IP addresses from the ISP as specified in your quote, subject to the ISP's policies, availability, and applicable regulatory requirements. You are responsible for the appropriate use and security of any IP addresses allocated to you, and additional charges apply as set out in your quote.

24. TELEPHONY AND HOSTED VOICE SOLUTIONS

24.1 Where identified on your quote, we provide hosted voice and telephony services ("Voice Services"), delivered via our hosted voice platform. This Clause applies in addition to, and does not replace, the general provisions of these Terms, which continue to apply to Voice Services save as expressly varied below.

24.2 We provide comprehensive system setup and configuration, ongoing technical support and maintenance, continuous access to our hosted voice platform, management of the associated software licensing and updates, and dedicated customer support for the duration of the Voice Services.

24.3 Voice Services include mandatory software licensing for our hosted voice platform, which we procure on your behalf for the duration of the service.

24.4 The minimum term for Voice Services is twelve (12) months from the service activation date.

24.5 Where you terminate Voice Services before the end of the minimum term referred to in Clause 24.4, other than for our material and irremediable breach of these Terms, you shall be liable for the remaining balance of the minimum term, any outstanding licensing fees, and our associated administrative costs. This Clause applies in place of Clause 11.3 in respect of Voice Services specifically, during that minimum term.

24.6 Upon completion of the minimum term, Voice Services shall automatically convert to a rolling monthly contract, with no further minimum term applying. Either party may terminate a rolling monthly Voice Services contract by giving thirty (30) days' written notice, in accordance with Clause 20. This Clause applies in place of Clause 5.4 in respect of Voice Services specifically.

Registered Office

Meta Eagle Limited, Studio 5, 50-54 St Paul's Square, Birmingham B3 1QS

Meta Eagle Limited is a company incorporated in England and Wales, Company Registration Number 10903286. VAT Registration Number: 341588783.

“Meta Eagle” is a registered trademark of Meta Eagle Limited, UK Trade Mark Registration No. UK00004328444. No licence is granted to use this trademark, and it may not be reproduced, copied, or used without our prior written consent.

If you require any further information, please email hello@metaeagle.co.uk.