/Who we are.

// FUNCTION: Stop the 'Did You Try Turning It Off and On Again?' loop

function MetaEagleSupport(problem) {
    // Check for common, time-wasting user issues
    if (problem.type === "PrinterNotPrinting" && problem.userCheckedPower === false) {
        return "Checking power cable... (Error: User has not performed standard IT ritual.)";
    }

    // Check if the solution is found in the depths of Google
    if (problem.isAmbiguous && problem.hoursSpent > 4) {
        return "Delegating to Meta Eagle. Problem solved in 4 minutes, 30 seconds.";
    }

    // Default response for issues requiring specialist attention
    return "Fixing root cause. You may resume productivity.";
}

// Example usage by a stressed internal employee:
// const internalITIssue = { type: "VPNNotConnecting", hoursSpent: 5, userCheckedPower: true };
// console.log(MetaEagleSupport(internalITIssue));